FAQs
What methods of payment do you accept?
We accept MasterCard, American Express and Visa, Discover, Paypal, Amazon Pay, Apple Pay and Affirm
Can I modify or cancel my order?
We want you to receive your Terratori Designs purchase ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request.Order cancellation is not guaranteed.
Where is the jewelry made?
Terratori Designs is hand-crafted in India, Brazil and USA.
What do I do if I think my order is lost?
Don't panic :)
We can help! Send us an email at customercare@terratoridesigns.com
My favorite Terratori piece is damaged, can it be repaired?
Is your favorite Terratori piece in need of some TLC? All Terratori pieces qualify for our free repair service. Send a photo of your item to our Customer Care team to learn more!
What materials does Terratori use?
- Gold Filled: 18k gold plating imparts a beautiful, luxurious appearance to brass jewelry. The thin layer of gold enhances the overall look, giving it a warm, radiant hue of gold that adds a touch of elegance and sophistication to any outfit. For further durability, our gold plated jewelry is protected with an anti-tarnish barrier. With proper care, gold plated jewelry will remain beautiful and wearable for an extended period of time.
- 925 Sterling Silver: Sterling silver is renowned for its strength and durability. Offering a radiant, high-shine, this cool-toned metal is a timeless addition to any jewelry box.
- Gold Vermeil: 18k gold vermeil plating over sterling silver combines the luxury of gold with the durability of sterling silver. The addition of the thick gold layer further enhances the longevity of each piece, and the rich, warm tone of gold complements various skin tones while adding sophistication to any outfit.
- Rhodium Plated:An alternative to silver, rhodium plating gives a highly reflective, silver colored appearance to brass jewelry. With proper care, rhodium plated jewelry will remain beautiful and shining for an extended period of time.
- 316L Grade Stainless Steel: Stainless steel is a popular material for jewelry because it’s affordable and durable. Unlike other softer materials, it can withstand most daily activities without sustaining corrosion and scratches.Plus, stainless steel jewelry doesn't tarnish, so it looks good even with minimal maintenance. It's also excellent for those who are allergic to certain metals or prefer to avoid silver and gold.
Shipping
Domestic Shipping
All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. All Next Day Air orders must be submitted be by 11am EST to be dispatched same day.
International Shipping
All international orders are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Terratori Designs and are to be paid by the recipient upon delivery.
How can I track my order?
Tracking your order is very simple. Once your order has been shipped, we'll send you an email to let you know. To follow the progress of your shipment, visit our Order Tracking page and enter your Order number and Email/Phone Number. This will provide you with real-time updates on the status of your order.